How long will my order take to process?
Orders will be shipped in 1 – 2 business days.
How does the TrendTex Partnership Program work?
When you make a purchase on shop.tendtexfabrics.com and choose your favourite quilt shop at check-out, that shop receives a significant portion of the purchase.
Do you ship to PO boxes?
Yes, Canada Post will ship to a PO Box.
What payment types do you accept?
We accept Visa, MasterCard, and American Express.
My payment has failed, what do I do?
Check with your bank first and ensure there are no issues with the credit card. If the issue persists, please contact firstname.lastname@example.org and we will resolve the issue.
Is the item I ordered in stock?
All items listed on the website are in stock and ready to ship.
Can I ship to an address that is different to the billing address?
Yes, just select ‘Ship to a Different Address’ on the billing screen and you can input the alternate delivery address.
Can I cancel my order?
We do not accept cancellations. Please visit the Shipping & Returns Policy.
Can I place an order on the phone?
No, we can only accept online orders.
Who do I contact with technical difficulties?
Email email@example.com with any technical difficulties.
What is the minimum purchase requirement? What increments do you sell them in?
The minimum order is 1 meter with 0.25 meter increments.
Will I get a tracking number?
Yes! A tracking number will be provided in your shipping confirmation.
How much do you charge for shipping?
Shipping is free on all order over $149.00 before tax! If your order is under $149.00, a flat rate of $15.00 applies for all shipments anywhere in Canada.
Who can I contact with questions?
Can I pick up my order from your warehouse?
Our warehouse is not open to the public so all orders are shipped regardless of location. However, you can choose in-store pickup and retrieve your order from your local quilt store. Just choose “In-Store Pickup” when checking out.
Will you special order an item for me? Can I pick up my order from your warehouse?
Items sold on shop.trendtexfabrics.com are in stock only. We are unable to special order items. Please contact your local quilt store to place a special order.
Can I order an entire bolt?
Yes! You can order any length 1 meter and over.
Will you ship internationally?
We can only ship to Canadian addresses.